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More and more businesses are implementing Voice over Internet Protocol or VoIP technology because of its versatility, flexibility, and cost-effectiveness. With new developments in this technology, the scope of its applications is widening. It is becoming more than just voice communications technology. That is why businesses of all sizes are migrating at an increasing rate. Here is a short list of some of the benefits. Versatility/Flexibility: There are many VoIP service companies that have...
“It is a nightmare. Do all you can to prevent ransomware.” – A survey respondent Many businesses are hesitant to talk about their experiences with ransomware. It can be uncomfortable to cop being hit. Whether it’s shame at not doing more to prevent it, the risk of additional bad publicity from discussing it or some other reason, companies tend to be tight-lipped about these types of breaches. By offering anonymity in exchange for invaluable quantitative and qualitative data, Webroot and...
For small- to medium-sized businesses (SMBs), an IT network failure can be devastating because they do not have the resources of large corporations to bounce back from such disasters. Preparation against such devastation may be the only course for them to avoid failure and survive with the least damage if failure occurs. SMBs must be proactive in recognizing the eventuality of a cyberattack or human error that can cause data loss and disrupt business continuity. This is what needs to be done...
Almost by definition, small business owners and entrepreneurs cringe at the concept of outsourcing. Those who start their own companies like the control and autonomy it provides them. Unfortunately, that preference for control and autonomy may have some bad side effects when it comes to IT. Small business don't have the resources to fully support all of their IT infrastructure needs. The present in-house staff is most likely very busy putting out day-to-day fires. One statistic suggests 65% of...
According to Symantec SMB, 50% of SMBs admit to having no backup and disaster recovery plan in place. 41% of those surveyed confessed that they had never even given much thought to implementing a disaster recovery or business continuity plan. If you are one of them, then you really need to think about whether you can afford the status quo. Answering these questions will help you decide. 1. How often is employee productivity and customer accessibility or service stalled each day from a downed...
“I solemnly swear to back up my important documents and precious memories on March 31st.” Are you taking the pledge this World Backup Day? Now in its tenth year, World Backup Day remains one of our favorite reminders of the risks of not backing up the data we hold dear. According to the World Backup Day site, “This independent initiative to raise awareness about backups and data preservation started out — like most good things on the internet – on reddit by a couple of concerned users.” The...
To say the COVID-19 pandemic gave the whole world a tough time would be an understatement. Economies collapsed, joblessness rose, people lost their loved ones and livelihoods to the disease. Adding to this situation was the need for social distancing and self-isolation which took a toll on mental health of millions across the world. 10 months into the pandemic or perhaps even before, people started growing tired of it and just when it seemed like humankind will give up collectively, there was...
In a recent industry survey, it was found that one of the biggest factors holding back small and mid-sized firms from achieving their business goals was IT. One may argue that smaller businesses lack the capital that the bigger players have to invest in their business, but even with all other aspects being more or less equal, the difference brought about by their lack of investment in IT was found to be a key differentiating factor--far more than other elements such as marketing, human...
Run your Business, not an IT Company You went into business because you have an interest and expertise in some particular product or service. You began the firm to offer that product or service, but a dirty little problem came along with that new company. IT requirements. You need equipment, and you need networks, and printers, and data storage to keep the company up and running. As a consequence, you've become responsible for managing something you probably don't care very much about or even...
If your critical systems, website or customer data were suddenly inaccessible due to a cyberattack, how soon would you be able to get back up and running? That’s a question that should be on every business leader’s mind. We’ve written before about cyber resilience and why it’s so important, but in today’s increasingly disruptive threat landscape, it’s more important than ever for managed service providers (MSPs) and small to medium-sized businesses (SMBs) to embrace cyber resilience so they...
As cybercriminals continue to exploit unpatched on-premises versions of Exchange Server 2013, 2016, and 2019, we continue to actively work with customers and partners to help them secure their environments and respond to associated threats. To date, we have released a comprehensive Security Update, a one-click interim Exchange On-Premises Mitigation Tool for both current and out-of-support versions of on-premises Exchange Servers, and step-by-step guidance to help address these attacks. Today,...
Despite the rising ransomware numbers and the numerous related headlines, many small and medium-sized businesses (SMBs) still don’t consider themselves at risk from cyberattacks. Nothing could be further from the truth. Smaller organizations are a prime target, and ransomware authors have only upped the ante in their methods to ensure they get paid. For example, many ransomware groups now threaten to expose or sell company data stolen in a breach if victims refuse to pay, meaning the business...
Today, March 8, we are proud to celebrate International Women’s Day. The United Nations announced this year’s theme as “Women in leadership: Achieving an equal future in a COVID-19 world.” As a woman, a mother, a daughter, a sister, a friend, and a leader at Microsoft, this is an important time to acknowledge and celebrate the strength and resiliency women have shown during this pandemic. Women fill many frontline positions, caring for us in health...
We have recently expanded the integration of Antimalware Scan Interface (AMSI) with Office 365 to include the runtime scanning of Excel 4.0 (XLM) macros, to help antivirus solutions tackle the increase in attacks that use malicious XLM macros. This integration, an example of the many security features released for Microsoft 365 Apps on a regular basis, reflects our commitment to continuously increase protection for Microsoft 365 customers against the latest threats. Microsoft Defender...
Today, we’re sharing information about a state-sponsored threat actor identified by the Microsoft Threat Intelligence Center (MSTIC) that we are calling Hafnium. Hafnium operates from China, and this is the first time we’re discussing its activity. It is a highly skilled and sophisticated actor. Historically, Hafnium primarily targets entities in the United States for the purpose of exfiltrating information from a number of industry sectors, including infectious disease researchers, law firms,...
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Frequently Asked Questions
How soon can you start?
Usually we are able to start the on-boarding process the next day after we get an approval from our client. Depending on your specific case the on-boarding can take from 1 to 4 weeks.
How long does it take to speak with IT System Administrators?
We offer 24/7 support. If an emergency problem arises, we respond to our clients’ support needs, including on weekends. If it is a non-urgent service request, our client coordinators will open a ticket and a follow up will be made during normal business hours 8:00AM-5:00PM. On average our response time is 5 minutes. Our IT systems administrators are extremely fast at replying to emails and talking calls.
Do you monitor systems 24/7?
Yes, our IT support system administrators and network monitoring systems watch over the network 24/7 and identify issues before they turn into bigger problems. We identify and monitor all mission critical systems and applications for our clients.
Do your technicians maintain current vendor certifications?
Yes, our Systems Administrators hold various industry certifications and are required to keep their technical skills current through on-going training.
Do you require contracts?
No, we do not require service commitment time period in order to provide services.
What are Managed IT Services (MSP)?
Managed IT services are the practice of outsourcing a company’s IT support needs to a third party organization that specializes in these services. It is a pro-active approach to managing the IT infrastructure of any company that has more than a handful of computers. Organizations usually delegate IT operations to Managed IT Service Providers (MSPs) to address those types of responsibilities. This model is an alternative to the more reactive, break-fix or on-demand outsourcing model. InVision Technology Solutions offers 4 different Managed Service Plans along with break-fix options for small and medium sized companies in the Phoenix Metro area.
Can I get a quote over the phone?
Yes, we can provide an estimate based on your current infrastructure. We need to collect some information about your company and we can give you an estimate over the phone. This process usually takes about 15 minutes.
Do you have written, guaranteed response time?
Yes, we guarantee a 1hr response time for all our managed service clients, however usually it is less than 10 minutes. It is written in our service agreements.
Do you keep track of IT inventory?
Yes, for clients on our managed service plans, we have developed a system which provides detailed information about their IT infrastructure for all systems covered by their plan, including all digital and physical assets.
Are your IT technicians US based?
Yes, all our IT consultants are in the Phoenix Metro Area. Every client has two dedicated engineers assigned and they are all based locally
What People Are Saying
After searching for months for a full-service IT solution and support provider, we found InVision Technology Solutions four years ago. Since that time, InVision, and its President, Sandra Juarez, have helped improve the many facets of our IT infrastructure, accommodating company growth, and in a manner that provides excellent service and protects our Company. InVision employees are knowledgeable, staying up to date on the ever-changing IT industry and, overall, its services fit well within our Company budget. I highly recommend InVision Technology Solutions as a full-service, IT solution and support provider.
As a medical practice, we heavily rely on technology and quick access to our data in order to provide the best care to our patients. Since we hired InVision Technology Solutions, over 10 years ago, we felt like we finally could focus entirely on patient care rather than being distracted by constant IT issues. They are reliable, professional and knowledgeable. Not only they address issues at hand, but they anticipate, prepare and address potential IT threats before they can hinder our operations.
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19820 N. 7th St., Suite 110
Phoenix, AZ 85024
14362 N. Frank Lloyd Wright
Scottsdale, AZ 85260
M-F: 8am - 5pm