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A medical practice in Arizona has lost nearly all the data entered into its electronic health record (EHR) system due to a cyber-attack. Desert Wells Family Medicine, which has been serving patients in Queens Creek for 20 years, was attacked by cyber-criminals on May 21. The practice had backed up all its EHR data before the attack took place, but the attackers managed to encrypt both the original files and the backup files using ransomware. The practice has begun notifying 35,000 patients...
From the political world to the corporate, all we hear about is hacking, hacking, hacking. Everyone gets hacked, data is stolen, etc. So, the cry goes up for better security protections for everyone's data. Firewalls, virus software, etc., etc., etc. Want to know one of the best ways to protect your data? Train your employees to stop opening any emails or links unless they absolutely know they are safe. Scam emails that try to trick you into opening a link to a bogus site, or worse, trick you...
Global financial services firms spent more than $2m on average recovering from a ransomware attack last year, according to new data from Sophos. The UK security vendor polled 550 IT decision-makers in mid-sized financial sector firms around the globe to compile its State of Ransomware in Financial Services 2021 report. It found that a third (34%) of firms in the vertical were hit by ransomware in 2020, with half (51%) admitting their attackers managed to encrypt data. However, although most...
2020 threw a lot of challenges at the world. One of them, from the business perspective, that overshadowed the others was cybersecurity. How to ensure data safety and security in an environment where businesses can’t really control what employees do even during work hours? With the world almost a year into the pandemic, new best practices emerged that will be in use not just during the pandemic, but probably also in the future, post-pandemic era. Because the trend of working from home now...
The number of ransomware attacks surged by 288% between the first and second quarters of 2021 as double extortion attempts grew, according to the latest data from NCC Group. Analyzing incidents dealt with by its own Research Intelligence and Fusion Team (RIFT) throughout 2021, the firm claimed nearly a quarter (22%) of data leaks in the second quarter came from the Conti group. Conti typically gains initial network access to victim organizations via phishing emails, it claimed. Next came...
In a recent industry survey, it was found that one of the biggest factors holding back small and mid-sized firms from achieving their business goals was IT. One may argue that smaller businesses lack the capital that the bigger players have to invest in their business, but even with all other aspects being more or less equal, the difference brought about by their lack of investment in IT was found to be a key differentiating factor--far more than other elements such as marketing, human...
The issue at the heart of ransomware insurance will be familiar to most parents of young children: rewarding bad behavior only invites more of the same, so it’s generally not a good idea. But critics of the ransomware insurance industry argue that’s exactly what the practice does. Ransomware insurance has by now long been suspected of excusing lax security practices and inspiring confidence among cybercriminals that they’ll receive a timely payment following a successful breach. Exactly how...
When small business managers think about their IT infrastructure, they think about their employee’s mobile devices, cabling, Wi-Fi, laptops, a printer, and Internet connectivity. These are the basics of their IT infrastructure. However, there is one other aspect of a modern corporate IT infrastructure and that is an internal phone system that can connect “voice” over the internet, rather than traditional copper wires. Once upon a time, every office had an internal phone system that connected...
In our last blog post, we discussed 3 reasons SMBs usually cite for not signing a service level agreement with an MSP. In this blog post, we suggest how an SLA with an MSP will add value to your business, irrespective of your business size, budget and the presence of an in-house IT team. Reason#1: Our IT Requirements are Limited IT is not a one-time thing where you can follow a set-it-and-forget-it approach. Want this to run smoothly? IT needs regular maintenance-- a service level...
Managed IT services are becoming more popular by the day. Businesses, big and small, are bringing managed service providers onboard to handle their IT requirements. The bigger IT players like IBM, Accenture, CISCO act as MSPs to larger organizations, while the typical managed service provider is often hired by SMBs. However, there’s a question that crops up time and again--Do SMBs really need an MSP? SMBs are sometimes in two minds when it comes to bringing an MSP on board and typically use...
In March of 2020 schools throughout the United Kingdom closed their doors to try to stem the spread of the coronavirus. In addition to disruptions to the lives of students and their families, the pandemic put unprecedented pressure on IT departments across the UK and wider world. Notoriously strapped for resources, many schools’ IT departments found themselves without access to server rooms and no way to troubleshoot for students and staff when grading,...
One thing smaller firms and individuals are often reluctant to do is download updates to their operating systems and individual apps and programs. Why? Well, because it takes time and you have to reboot the device. Other reasons are a fear that the newest update will have a bug and cause problems. The perception is that it is better to wait a few weeks. Finally, there is a fear that anytime you update a program or OS, something always starts acting weird. All of these may have a certain...
To say the COVID-19 pandemic gave the whole world a tough time would be an understatement. Economies collapsed, joblessness rose, people lost their loved ones and livelihoods to the disease. Adding to this situation was the need for social distancing and self-isolation which took a toll on mental health of millions across the world. 10 months into the pandemic or perhaps even before, people started growing tired of it and just when it seemed like humankind will give up collectively, there was...
At Carbonite + Webroot, we’re always preaching about the importance of layering security solutions. Because here’s the truth: data’s always at risk. Whether from cybercriminals, everyday mishaps or mother nature, businesses can put up all the defenses they want but disaster only has to successfully strike once. The global pandemic means more work is being conducted in the cloud, so this is no time to be lax with the security of cloud backups. Unless protection is redundant, organizations risk...
It just keeps showing up in the news. Ransomware seems to just not come to an end. If you haven't heard, ransomware is a particularly nasty virus that freezes access to your data and then demands a ransom, usually in bitcoin. The worst thing about it is that once you are hit, there is almost nothing you can do. There are only 2 options: don't pay the ransom and lose your data, or pay it. There is no "downloadable" fix. You are stuck. With ransomware, the ONLY cure is prevention. In the case of...
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Frequently Asked Questions
How soon can you start?
Usually we are able to start the on-boarding process the next day after we get an approval from our client. Depending on your specific case the on-boarding can take from 1 to 4 weeks.
How long does it take to speak with IT System Administrators?
We offer 24/7 support. If an emergency problem arises, we respond to our clients’ support needs, including on weekends. If it is a non-urgent service request, our client coordinators will open a ticket and a follow up will be made during normal business hours 8:00AM-5:00PM. On average our response time is 5 minutes. Our IT systems administrators are extremely fast at replying to emails and talking calls.
Do you monitor systems 24/7?
Yes, our IT support system administrators and network monitoring systems watch over the network 24/7 and identify issues before they turn into bigger problems. We identify and monitor all mission critical systems and applications for our clients.
Do your technicians maintain current vendor certifications?
Yes, our Systems Administrators hold various industry certifications and are required to keep their technical skills current through on-going training.
Do you require contracts?
No, we do not require service commitment time period in order to provide services.
Do you do Microsoft Office 365 migrations?
Yes, we have done numerous Office 365 migrations for many businesses. We are a certified Microsoft Partner and a certified Office 365 provider.
What are Managed IT Services (MSP)?
Managed IT services are the practice of outsourcing a company’s IT support needs to a third party organization that specializes in these services. It is a pro-active approach to managing the IT infrastructure of any company that has more than a handful of computers. Organizations usually delegate IT operations to Managed IT Service Providers (MSPs) to address those types of responsibilities. This model is an alternative to the more reactive, break-fix or on-demand outsourcing model. InVision Technology Solutions offers 4 different Managed Service Plans along with break-fix options for small and medium sized companies in the Phoenix Metro area.
Can I get a quote over the phone?
Yes, we can provide an estimate based on your current infrastructure. We need to collect some information about your company and we can give you an estimate over the phone. This process usually takes about 15 minutes.
Do you have written, guaranteed response time?
Yes, we guarantee a 1hr response time for all our managed service clients, however usually it is less than 10 minutes. It is written in our service agreements.
Do you keep track of IT inventory?
Yes, for clients on our managed service plans, we have developed a system which provides detailed information about their IT infrastructure for all systems covered by their plan, including all digital and physical assets.
Are your IT technicians US based?
Yes, all our IT consultants are in the Phoenix Metro Area. Every client has two dedicated engineers assigned and they are all based locally
Do you sell Cisco hardware?
Yes, we are a Select Certified Cisco Partner. We resell and support Cisco products.
What People Are Saying
After searching for months for a full-service IT solution and support provider, we found InVision Technology Solutions four years ago. Since that time, InVision, and its President, Sandra Juarez, have helped improve the many facets of our IT infrastructure, accommodating company growth, and in a manner that provides excellent service and protects our Company. InVision employees are knowledgeable, staying up to date on the ever-changing IT industry and, overall, its services fit well within our Company budget. I highly recommend InVision Technology Solutions as a full-service, IT solution and support provider.
As a medical practice, we heavily rely on technology and quick access to our data in order to provide the best care to our patients. Since we hired InVision Technology Solutions, over 10 years ago, we felt like we finally could focus entirely on patient care rather than being distracted by constant IT issues. They are reliable, professional and knowledgeable. Not only they address issues at hand, but they anticipate, prepare and address potential IT threats before they can hinder our operations.
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19820 N 7th St #110
Phoenix, AZ 85024
14362 North Frank Lloyd Wright Boulevard
Scottsdale, AZ 85260
M-F: 8am - 5pm