Meet Your Local IT Company
InVision Technology Solutions is a private IT managed service provider, established in May 2006.
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IT Consulting Since 2006
InVision Technology Solutions is a private top IT managed service provider, established in May 2006. The company is founded on the principle of building strong, long term relationships with our clients that are based on trust and integrity. We focus on Best-In-Class IT solution for the small and medium businesses across various industries. Our services are tailored to fit the needs of our clients varying from full outsources managed IT services, to flexible IT consulting and break-fix support, along with VoIP solutions.
To provide the highest quality of service aligned with best practices and tools in technology that deliver value to our clients and their business operations.
Comprised of highly skilled systems administrators, with various industry certifications, which brings a breadth of experience and knowledge that benefit our clients’ technology infrastructures. In addition to our technical team, we also have 2 dedicated client coordinators. They are available to guide and assist you with triaging all support requests and making sure our communication lines are open to our clients at all times.
Our Core Values
- Quality of service
- Knowledge, Integrity, Honesty
- Responsiveness to our clients’ needs
- Technology value partner to our clients
What People Are Saying
After searching for months for a full-service IT solution and support provider, we found InVision Technology Solutions four years ago. Since that time, InVision, and its President, Sandra Juarez, have helped improve the many facets of our IT infrastructure, accommodating company growth, and in a manner that provides excellent service and protects our Company. InVision employees are knowledgeable, staying up to date on the ever-changing IT industry and, overall, its services fit well within our Company budget. I highly recommend InVision Technology Solutions as a full-service, IT solution and support provider.
As a medical practice, we heavily rely on technology and quick access to our data in order to provide the best care to our patients. Since we hired InVision Technology Solutions, over 10 years ago, we felt like we finally could focus entirely on patient care rather than being distracted by constant IT issues. They are reliable, professional and knowledgeable. Not only they address issues at hand, but they anticipate, prepare and address potential IT threats before they can hinder our operations.
Frequently Asked Questions
How soon can you start?
Usually we are able to start the on-boarding process the next day after we get an approval from our client. Depending on your specific case the on-boarding can take from 1 to 4 weeks.
How long does it take to speak with IT System Administrators?
We offer 24/7 support. If an emergency problem arises, we respond to our clients’ support needs, including on weekends. If it is a non-urgent service request, our client coordinators will open a ticket and a follow up will be made during normal business hours 8:00AM-5:00PM. On average our response time is 5 minutes. Our IT systems administrators are extremely fast at replying to emails and talking calls.
Do you monitor systems 24/7?
Yes, our IT support system administrators and network monitoring systems watch over the network 24/7 and identify issues before they turn into bigger problems. We identify and monitor all mission critical systems and applications for our clients.
Do your technicians maintain current vendor certifications?
Yes, our Systems Administrators hold various industry certifications and are required to keep their technical skills current through on-going training.
Do you require contracts?
No, we do not require service commitment time period in order to provide services.
What are Managed IT Services (MSP)?
Managed IT services are the practice of outsourcing a company’s IT support needs to a third party organization that specializes in these services. It is a pro-active approach to managing the IT infrastructure of any company that has more than a handful of computers. Organizations usually delegate IT operations to Managed IT Service Providers (MSPs) to address those types of responsibilities. This model is an alternative to the more reactive, break-fix or on-demand outsourcing model. InVision Technology Solutions offers 4 different Managed Service Plans along with break-fix options for small and medium sized companies in the Phoenix Metro area.
Can I get a quote over the phone?
Yes, we can provide an estimate based on your current infrastructure. We need to collect some information about your company and we can give you an estimate over the phone. This process usually takes about 15 minutes.
Do you have written, guaranteed response time?
Yes, we guarantee a 1hr response time for all our managed service clients, however usually it is less than 10 minutes. It is written in our service agreements.
Do you keep track of IT inventory?
Yes, for clients on our managed service plans, we have developed a system which provides detailed information about their IT infrastructure for all systems covered by their plan, including all digital and physical assets.
Are your IT technicians US based?
Yes, all our IT consultants are in the Phoenix Metro Area. Every client has two dedicated engineers assigned and they are all based locally
TRUTH IN NUMBERS
Five Reasons Why To Choose Our IT Service
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System Up Time
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19820 N 7th St #110
Phoenix, AZ 85024
14362 North Frank Lloyd Wright Boulevard
Scottsdale, AZ 85260
M-F: 8am - 5pm