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VPN 101: Remote Access and Safety

VPN 101: Remote Access and Safety

As we know, the Coronavirus pandemic has brought about a paradigm shift in the way businesses function. Home is now, ‘The Office’. With WFH taking root, companies and employees alike are experiencing so many benefits that it looks like it is here to stay. This has given a boost to various technologies that enable businesses to operate smoothly in the WFH environment. Examples include video conferencing applications such as Zoom, Microsoft Teams, Google Meet, Cloud data storage options, VoIP,...

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System and Software Updates: Why You Shouldn’t Be Skipping Them for Later

System and Software Updates: Why You Shouldn’t Be Skipping Them for Later

We all know how annoying it can be when you get a pop-up asking if you’d like to update it or worse still, your system starts to update itself. The general tendency is to put it off until the next time you log onto your device, when you put it off again. We have all experienced it at some point or another, when we are on that important call or have to reply to an urgent email and decide a system update is just not worth the time. But, did you know that it is important to update your computer’s...

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A “Free” Covid Vaccine Can Give You a Virus (And Infect Your IT Network)

A “Free” Covid Vaccine Can Give You a Virus (And Infect Your IT Network)

With the pandemic still raging in most parts of the world, cybercriminals have come up with yet another novel technique to lure unsuspecting victims and steal their data--the free Covid-19Vaccine scam. This is how it typically works. You get an email or a text message that says you are eligible to receive the vaccine for Covid-19 free of cost. The message will have a link which will take you to a form, where you may be asked for your personal information. Once you fill that in and hit submit,...

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Cyber Security Training Basics: Password Best Practices

Cyber Security Training Basics: Password Best Practices

As a business you know the importance of ensuring that your data is safe from the prying eyes of cyber criminals. While anti malware software programs and firewalls are essential to doing this, another important element is, training your employees to identify the traps laid by cyber criminals. This blog offers a list of what you should cover in cybersecurity awareness training. Password Best Practices This should be number one on your list. The easiest way to steal your data is by stealing...

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What Does Cyber Insurance Typically Cover?

What Does Cyber Insurance Typically Cover?

Pandemic or no pandemic--cyber insurance is a must-have. And, not just that, some of your clients may insist that you have cyber insurance coverage before they trust you with their data--especially if you are operating in the B2B market. Cyber insurance can break the fall in case you become the victim of a cyber attack or some gross malfunction that causes data loss. Here’s a list of things cyber insurance policies typically cover. Forensic Analysis After a cybersecurity attack, you need to...

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Why Does Your Business Need Cyber Insurance?

Why Does Your Business Need Cyber Insurance?

The WFH model makes businesses much more vulnerable and easy targets for cybercriminals. Some of the reasons include A lot of people accessing their work data from home networks, which lacks high-level security The inability of businesses to monitor the work-related IT activities of their staff and, The use of personal devices by employees for work purposes Businesses can overcome this challenge through a combination of tools and actions such as Installing anti-malware software Putting in...

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Work From Home (WFH) Means More Vulnerability to Cybercrime

Work From Home (WFH) Means More Vulnerability to Cybercrime

Here are some methods to stay safe WFH opens up whole new horizons in terms of flexibility, productivity, and cost savings. But, it also opens your business up a little more to cybercriminals, as you can’t have a hands-on approach to cybersecurity, especially if your employees are using their own devices for work. This blog discusses some mechanisms that you can use to mitigate the risks of becoming a victim of cybercrime in the WFH setup. Multi-factor authentication Instead of using a single...

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Data Security in a WFH Setup

Data Security in a WFH Setup

Do you have staff working from home? With the pandemic still around, the answer to that question is most likely a “Yes”. And, that makes sense too, why risk the safety of your staff when you can operate equally well or even better with them working from the safety of their homes. But, did you know that the WFH model can put your data at risk? When you have your employees work remotely, inadvertently your data is more vulnerable to cybercrimes. However, there are solutions that help ensure the...

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The Challenges in Establishing Data Security Best Practices

The Challenges in Establishing Data Security Best Practices

The COVID-19 pandemic changed the landscape of the corporate world drastically by making WFH, mainstream.. What does that mean for your business data? How does it change your business’s cyber risk profile? Download our whitepaper, The WFH environment & associated data risks, a new perspective, to find out. Restrictions On Installing Firewalls, Antivirus, System/Software Updates, And Security Patches When your employees are in the office physically and using your computers, you can install...

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WFH is here to stay Are you ready?

WFH is here to stay Are you ready?

The COVID-19 pandemic brought about tremendous, unimaginable changes across the world. Lockdown, shelter-in-place orders, ban on gatherings for safety purposes and national and international travel restrictions meant the world, and businesses couldn’t function as they were doing in the pre-pandemic times. Tradeshows went online, meetings happened from the couch in the living room, company parties meant saying cheers and sharing a glass of wine over a Zoom call with your video turned on. The...

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The Cloud: Are There Security Issues

The Cloud: Are There Security Issues

For many, the idea of offloading their data to another physical/virtual location can seem like a security risk. It seems counter intuitive that moving data away from “ home” is safer. But is that really true? Any server stored at your location is probably more physically vulnerable than one protected in a large server farm. If you had a fire, flood, or other physical damage that included damage to your server, what would be the result? Also, are your backups stored on–site? If a major event...

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Cyber Insurance: 3rd Party Liability Coverage is Key

Cyber Insurance: 3rd Party Liability Coverage is Key

So, we talked in the last blog about cyber insurance coverage for first-party losses. All well and good, but that crime will likely have impact on outsiders, such as your customers.Third-party losses refer to your liability for the consequences of the data breach to others.For simplicity’s sake, this most often will be those customers whose data was “hacked.” Without question, the biggest issue here is the damage to someone’s data. It may be released to the public, used for criminal purposes...

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How the Cloud Saves Smaller Firms Money

How the Cloud Saves Smaller Firms Money

OK. You pay someone to store all of your data in the cloud, as opposed to keeping it on your own server and backing it up. And you pay on an ongoing basis. How is that possibly going to be cheaper than just making a one-time investment and keeping it your self? Let’s count the ways: (1)  You lose the hardware expense –a capital expenditure cost. (2)  If that hardware fails, you are out in the cold. (3)  Someone has to maintain that hardware. In house IT labor is expensive. (4)  If you need...

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What Does Your Cyber Insurance Cover? 6 Possible Coverages.

What Does Your Cyber Insurance Cover? 6 Possible Coverages.

If you are looking to buy cyber insurance, you are going to encounter discussions of first- and third-party coverage for a cybercrime. As mentioned in our last blog, first-party coverage is all about purchasing coverage to handle the direct and indirect losses that create economic loss for your business as a result of the criminal cyber event. Following the loss or damage to your data faster from a cyber event, first-party losses may include the expenses that cascade down from that first...

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FAQ

Frequently Asked Questions

How soon can you start?

Usually we are able to start the on-boarding process the next day after we get an approval from our client. Depending on your specific case the on-boarding can take from 1 to 4 weeks.

How long does it take to speak with IT System Administrators?

We offer 24/7 support. If an emergency problem arises, we respond to our clients’ support needs, including on weekends. If it is a non-urgent service request, our client coordinators will open a ticket and a follow up will be made during normal business hours 8:00AM-5:00PM. On average our response time is 5 minutes. Our IT systems administrators are extremely fast at replying to emails and talking calls.

Do you monitor systems 24/7?

Yes, our IT support system administrators and network monitoring systems watch over the network 24/7 and identify issues before they turn into bigger problems. We identify and monitor all mission critical systems and applications for our clients.

Do your technicians maintain current vendor certifications?

Yes, our Systems Administrators hold various industry certifications and are required to keep their technical skills current through on-going training.

Do you require contracts?

No, we do not require service commitment time period in order to provide services.

Do you do Microsoft Office 365 migrations?

Yes, we have done numerous Office 365 migrations for many businesses. We are a certified Microsoft Partner and a certified Office 365 provider.

What are Managed IT Services (MSP)?

Managed IT services are the practice of outsourcing a company’s IT support needs to a third party organization that specializes in these services.  It is a pro-active approach to managing the IT infrastructure of any company that has more than a handful of computers.  Organizations usually delegate IT operations to Managed IT Service Providers (MSPs) to address those types of responsibilities. This model is an alternative to the more reactive, break-fix or on-demand outsourcing model.  InVision Technology Solutions offers 4 different Managed Service Plans along with break-fix options for small and medium sized companies in the Phoenix Metro area.

Can I get a quote over the phone?

Yes, we can provide an estimate based on your current infrastructure. We need to collect some information about your company and we can give you an estimate over the phone. This process usually takes about 15 minutes.

Do you have written, guaranteed response time?

Yes, we guarantee a 1hr response time for all our managed service clients, however usually it is less than 10 minutes. It is written in our service agreements.

Do you keep track of IT inventory?

Yes, for clients on our managed service plans, we have developed a system which provides detailed information about their IT infrastructure for all systems covered by their plan, including all digital and physical assets.

Are your IT technicians US based?

Yes, all our IT consultants are in the Phoenix Metro Area. Every client has two dedicated engineers assigned and they are all based locally

Do you sell Cisco hardware?

Yes, we are a Select Certified Cisco Partner. We resell and support Cisco products.

TESTIMONIALS

What People Are Saying

After searching for months for a full-service IT solution and support provider, we found InVision Technology Solutions four years ago.  Since that time, InVision, and its President, Sandra Juarez, have helped improve the many facets of our IT infrastructure, accommodating company growth, and in a manner that provides excellent service and protects our Company.  InVision employees are knowledgeable, staying up to date on the ever-changing IT industry and, overall, its services fit well within our Company budget.  I highly recommend InVision Technology Solutions as a full-service, IT solution and support provider.

Tony Avalos

Financial Controller, The Quantum Group, USA, LLC

As a medical practice, we heavily rely on technology and quick access to our data in order to provide the best care to our patients. Since we hired InVision Technology Solutions, over 10 years ago, we felt like we finally could focus entirely on patient care rather than being distracted by constant IT issues. They are reliable, professional and knowledgeable. Not only they address issues at hand, but they anticipate, prepare and address potential IT threats before they can hinder our operations.

 

Ania Leyko, MBA

Finance Manager, Allergy Asthma Clinic, Ltd

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Scottsdale Office

9316 E Raintree Dr #120,

Scottsdale, AZ 85260

Billing Office

14362 North Frank Lloyd Wright Boulevard

Suite 1000

Scottsdale, AZ 85260

Office Hours

M-F: 8am - 5pm
S-S: Closed

Support Hours

24hr